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Question 1 of 10

1. Question
According to the CQC’s five key domains of care, effective communication primarily contributes to which domains?
- Safe and Effective only
- Caring and Responsive only
- Well-led only
- All five domains: Safe, Effective, Caring, Responsive, and Well-led
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Question 2 of 10

2. Question
Under the Mental Capacity Act 2005, when communicating with someone who may lack capacity, you should:
- Speak to their family instead
- Use simple language only
- Provide maximum support to help them make their own decision
- Make decisions for them immediately
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Question 3 of 10

3. Question
Which communication model is most appropriate for healthcare settings?
- Linear model
- Transactional model
- Interactive model
- Circular model
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Question 4 of 10

4. Question
According to GDPR and confidentiality requirements, you can share patient information:
- With anyone in the healthcare team
- With family members automatically
- Only with consent or legal justification
- On social media if anonymised
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Question 5 of 10

5. Question
The SBAR communication framework stands for:
- Safety, Behaviour, Action, Response
- Situation, Background, Assessment, Recommendation
- Summary, Briefing, Analysis, Report
- Structure, Behaviour, Attitude, Result
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Question 6 of 10

6. Question
When using digital communication platforms in healthcare, you must:
- Use any convenient messaging app
- Share login credentials with colleagues
- Use only NHS-approved secure platforms
- Include full patient names for clarity
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Question 7 of 10

7. Question
Active listening in healthcare communication involves:
- Planning your response while the patient speaks
- Giving advice immediately
- Fully concentrating, understanding, and responding thoughtfully
- Taking detailed notes throughout
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Question 8 of 10

8. Question
Under the Equality Act 2010, reasonable adjustments for communication might include:
- Providing interpreters only for legal procedures
- Sign language interpreters, easy-read materials, or cultural mediators
- Speaking louder to all patients
- Using medical terminology to show expertise
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Question 9 of 10

9. Question
When documenting care communications, records must be:
- Written in medical terminology only
- Kept for one year maximum
- Accurate, contemporaneous, signed, and securely stored
- Shared with all staff members
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Question 10 of 10

10. Question
Person-centred communication in care settings means:
- Always agreeing with the patient
- Speaking on behalf of the patient
- ) Respecting individual preferences and involving them in decisions
- Using the same approach with every patient
Correct

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