Module 13 Assessment Quiz

Module 13 Assessment Quiz

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Question 1 of 5

1. Question
According to current UK legislation, what is the primary purpose of effective communication in care settings?
- To ensure staff efficiency and productivity
- To reduce the number of complaints from service users
- To promote person-centred care, dignity, and safety
- To minimise the time spent with each service user
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Question 2 of 5

2. Question
Under the Equality Act 2010, care providers must:
- Treat all service users exactly the same way
- Make reasonable adjustments to ensure effective communication
- Only communicate in English
- Avoid discussing cultural differences
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Question 3 of 5

3. Question
Which percentage of communication is typically non-verbal according to research?
- 25%
- 35%
- 45%
- 55%
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Question 4 of 5

4. Question
Active listening involves:
- Waiting for your turn to speak
- Thinking about what advice to give
- Giving full attention and responding appropriately
- Taking detailed notes during conversation
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Question 5 of 5

5. Question
When communicating with someone who has a hearing impairment, which is NOT an appropriate reasonable adjustment?
- Using a hearing loop system
- Arranging for a sign language interpreter
- Speaking more loudly and slowly
- Providing information in written format
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