This comprehensive Conflict Resolution course is designed for healthcare professionals and care workers. It provides the essential skills required to identify, de-escalate, and resolve conflicts effectively within a care environment.
Learning Objectives
- Understand the common causes of conflict in healthcare settings.
- Develop effective communication and de-escalation techniques.
- Perform dynamic risk assessments during challenging situations.
- Understand the legal framework and employer/employee responsibilities.
By completing this course, you will be better equipped to maintain a safe and professional environment for both service users and staff.
Course Content
MODULE 1
MODULE 2
MODULE 3
MODULE 4
MODULE 5
MODULE 6
MODULE 7
MODULE 8
MODULE 9
MODULE 10
MODULE 11
MODULE 12
MODULE 13
MODULE 14
MODULE 15
MODULE 16
MODULE 17
MODULE 18
MODULE 19
MODULE 20