Conflict Resolution

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Course Content

MODULE 1

Conflict Resolution in Healthcare Settings

MODULE 2

Understanding Conflict – Causes and Origins

MODULE 3

Identifying Types of Conflict

MODULE 4

Understanding Conflict Dynamics

MODULE 5

Establishing a Framework for Conflict Resolution

MODULE 6

Communication Foundations in Conflict Resolution

MODULE 7

Negotiation and Mediation in Healthcare Settings

MODULE 8

Core Principles of Negotiation

MODULE 9

Mediation Techniques and Facilitator Roles

MODULE 10

Advanced Conflict Resolution and Win-Win Solutions in Healthcare Settings

MODULE 11

Practical Applications of Negotiation and Mediation in Healthcare Settings

MODULE 12

Cultural and Social Influences in Healthcare Settings

MODULE 13

Cultural Dimensions in Conflict Resolution

MODULE 14

Conflict Resolution – Social Structures and Group Dynamics

MODULE 15

Psychological Factors and Cognitive Biases in Conflict Management

MODULE 16

Strategies for Navigating Diverse Conflict Scenarios

MODULE 17

Conflict Resolution Training – CSTF Level 1

MODULE 18

Analysing Real-World Conflict Scenarios in Healthcare and Care Settings

MODULE 19

Interactive Role-Playing Exercises for Conflict Resolution

MODULE 20

Designing and Implementing Conflict Resolution Strategies

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