Module 15 Assessment Quiz

Module 15 Assessment Quiz

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Question 1 of 5

1. Question
Active listening involves:
- Preparing your response while the other person is speaking
- Focusing only on the facts being presented
- Giving full attention and engaging with both content and emotions
- Taking detailed notes during every conversation
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Question 2 of 5

2. Question
When someone’s verbal and non-verbal messages don’t match, you should:
- Ignore the non-verbal cues and focus on words
- Assume they are being dishonest
- Gently explore the incongruence to understand better
- Point out the contradiction immediately
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Question 3 of 5

3. Question
Appropriate eye contact in healthcare settings:
- Should be maintained constantly throughout conversations
- Is the same across all cultures and individuals
- Should be natural and adjusted based on individual and cultural needs
- Is less important than verbal communication
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Question 4 of 5

4. Question
Which of the following creates a supportive communication environment?
- Standing while the service user sits to show authority
- Having conversations in busy corridors for efficiency
- Ensuring privacy and minimising distractions
- Keeping conversations brief to save time
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Question 5 of 5

5. Question
Time pressures in healthcare settings should be managed by:
- Rushing through important conversations
- Avoiding difficult conversations altogether
- Planning adequate time for important conversations and using efficient techniques
- Delegating all communication to other staff members
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